Understanding the Customer Booking Process

KB Article #5489

The Online Booking process begins with your customer creating their booking using the steps outlined below.

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To request a booking:

1. Using your Internet browser, go to the National website for your vehicle (https://www.vauxhall.co.uk) or your local dealer's website.
2. Click Owners. (If booking from your local dealer's website, booking may be in a different location.) 
   
3. Click Book a Service or Repair. (If booking from your local dealer's website, booking may be in a different location.) 
   
4. Enter your vehicle's registration number and mileage in the provided fields and click Find.
   
   
   1. If you don't know your vehicle's registration number, click Don't know your registration number? and fill in the provided fields.
5. When your vehicle appears, confirm it is yours and click Continue.
   
6. Enter your Postcode or Town and click Find. (If booking from your local dealer's website, you will skip this step.)
   
7. Choose a dealer workshop from the provided list and click Continue. (If booking from a local dealer's website that is not part of a group, you will skip this step.)
   
   
   1. Notes:
      • If your dealer is part of a group, only retailers in that group will display.
      • Distances are calculated as straight-line distances, as opposed to driving distances. This can affect accuracy in some cases (such as when locations are separated by a large body of water). 
8. Choose the work you would like performed, based on the dealer selected, by selecting the tickboxes. Click the  to view additional details about a job.
   
   
   1. If desired work is not listed, enter it in the Other Items field. The dealer will reach out to discuss details regarding the request.
      
9. The total for the selected work appears in the right box.
   
10. Click Continue.
11. Choose the desired date of work. Note: Only available dates will show.
12. 
13. Choose a Drop off Time. Note: Only available time slots will show.
    
14. Choose appropriately from the Transport Options drop-down menu.
    
15. When ready, click Continue.
16. Fill in your contact information in the provided fields.
    
17. Click Continue.
18. A summary of the booking displays. Please review and click Confirm Booking when ready.
    
    1. If needed, click Edit to make any changes.
19. A confirmation message will display and your booking process is complete.
20. You will receive an email confirmation once the dealer has confirmed your booking.