Customers Not Receiving Booking Reminder Emails

KB Article #5515

If customers are not receiving reminder emails for appointments, double-check your Email Reminder settings. Note: Reminder emails are only sent to bookings which have been confirmed.

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To check Email Reminder settings:

1. Click Workshop settings from the Workshop menu option.
   
2. Click Change.
   
3. Select a new option from the Email booking reminder. Note: Selecting Not required will prevent Vauxhall Online booking from sending reminder notification emails.
   
4. Click Update when ready.
5. For more information on setting up email reminders, click here.