• Confirming Bookings

  KB Article #5513 Any booking that you receive is not officially added to the diary until it is confirmed ...
  Updated 07 March 2022 20:04

• Finding Bookings in the Diary

  KB Article #5480 Your Online Booking diary quickly shows how many bookings are in any given week, regardl...
  Updated 07 March 2022 20:08

• Changing a Confirmed Booking Date

  KB Article #5481 You can change the date of a confirmed booking for a customer, as long as the date/time ...
  Updated 07 March 2022 20:26

• Understanding the Customer Booking Process

  KB Article #5489 The Online Booking process begins with your customer creating their booking using the st...
  Updated 22 March 2021 15:16

• Cancelling Bookings

  KB Article #6647 Bookings can be cancelled quickly by following the steps below.  Note: Online Booking wi...
  Updated 22 March 2021 17:15

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• Customers Not Receiving Booking Reminder Emails

  KB Article #5515 If customers are not receiving reminder emails for appointments, double-check your Email...
  Updated 10 March 2021 16:45

• No Available Days Appear for Customers When Booking

  KB Article #5516 If a customer is trying to make a booking for your dealership but no days appear availab...
  Updated 07 March 2022 20:21

• Adding New Users Accounts

  KB Article #5474 Online Booking Admin users can add as many additional users as required for your dealers...
  Updated 19 March 2021 17:09

• Updating and Removing User Accounts

  KB Article #5475 Admin users can edit and remove user accounts as needed.  To edit a user account:  Cli...
  Updated 10 March 2021 20:50

• Incorrect Currency Symbol Displays During Booking

  KB Article #5506 Pricing in Online Booking will show the applicable currency symbol (e.g. $ or £) based o...
  Updated 07 March 2022 21:58

• Adding a User to Multiple Dealership Booking Consoles

  KB Article #5545 Online Booking users can be granted access to more than one dealership's booking console...
  Updated 11 March 2021 13:58

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• Setting Up Opening Hours and Diary Availability

  KB Article #5433 The Diary Settings window allows you to set daily parameters to help manage your booking...
  Updated 28 December 2022 21:22

• Setting Alternative Transport Options

  KB Article #5477 Dealers can set different transport options to offer their customers when they book an a...
  Updated 28 December 2022 21:22

• Updating Your Dealership Contact Information

  KB Article #5415 Dealer name and contact information used throughout Online Booking can be updated at any...
  Updated 07 March 2022 20:40

• Setting Auto Email Booking Reminders for Customers

  KB Article #5476 Online Booking can be set to automatically send a reminder email to customers a number o...
  Updated 11 March 2021 14:21

• Creating Diary Exclusions for Closings or Reduced Technicians

  KB Article #5478 Diary exclusions allow you to reduce the number of technicians available or show your wo...
  Updated 07 March 2022 21:37

• Editing/Removing Diary Exclusions

  KB Article #5479 Existing diary exclusions can be edited or deleted from the diary. To edit a diary excl...
  Updated 10 March 2021 16:27

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• Resetting Your Online Booking Password

  KB Article #5519 To reset your password, you will have to request one from the system again.  Notes:  Yo...
  Updated 10 March 2021 16:42

• Updating Your Online Booking Password

  KB Article #5473 After logging into Online Booking for the first time (or after a password reset), we rec...
  Updated 07 March 2022 20:14

• Logging into Online Booking

  KB Article #5411 Logging into Online Booking for the first time requires a password from OEC. Once the ac...
  Updated 23 April 2024 13:54